Workload Observation Thoughts

NEWSLETTER ARTICLE

Some might argue that mere observation of operators skews their activities, resulting in the appearance of higher than actual workload.

Since we've actually had operators fall asleep during our assessment, we would argue otherwise. Nevertheless, even if our critics are correct, when using this analysis to potentially reduce the number of operating positions, we'd rather err on the more conservative side (i.e., slightly higher workload projections than may actually exist).

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